Quality Improvement Basics: Simple Tools for Successful Projects

Speaker

Sarah Horst Evans, MA
Project Manager and Health Care Consultant, Institute for Clinical Systems Improvement

Jeyn Monkman, MA, BSN, NE-BC
Project Manager and Health Care Consultant, Institute for Clinical Systems Improvement

Session Details

Date and time: Wednesday, April 5, 1:15-3:15 p.m.
Learning track: Quality Improvement
Learning level: Beginning

Session Description

Learn how the Model for Improvement's three simple questions can be applied to any quality improvement need, big or small. Discover the impact of the rapid Plan-Do-Study-Act cycle as a tool to thoughtfully acquire the knowledge and learning needed to create changes that stick. Learn how to empower and engage teams through process mapping; using data to tell your story; and addressing the adaptive challenges that come with all improvement work.

Learning Objectives

At the conclusion of this session, participants will be able to:

  • Describe the Model for Improvement.
  • Use small tests of change (Plan-Do-Study-Act cycles) to acquire the knowledge and learning needed to improve.
  • Gain insights from data's role in improvement work.
  • Describe the difference between a technical problem and an adaptive challenge.